Disgusting service

Today at 6am I took my vehicle for its 30000kms service, on arrival I got told that my service plan had expired and I would have to pay, on purchasing the vehicle I paid for an extention on my service plan for an additional 4 years...i was then told by Michelle that she would call and check as the system was down, after waiting for an hour a driver finally took me home,at 8 am I called toyota to confirm that the extended service plan was in place and a gentleman by the name of Quinton assisted me, after an hour I got a call from the service plan department stating my extension only starts from 40000kms but with my consent they would amend it to cover this service - which I am grateful for. At 10 am Michelle now decides to call and tell me yes I have an extension but it only covers from 40000kms - 4 hours after the car was already booked in, I requested to speak to the manager Marco who eventually called me at 10:30....Needless to say the service is disgusting at Monument toyota...at 14:45 I called to find out if the car was ready and was told by Michelle the car would be done by 15:30 and I requested the driver to please pick me up that time...its 16:18 and I'm still waiting