Disgusting service

I received an sms from Market Toyota Tokai ( 16 May 2018) stating that my vehicle is part of an airbag recall campaign. On the same day I called to make booking and the receptionist said someone will call back to confirm a booking. No one called back and on Monday (21st May) I made a call again. I was referred to four different people just to make a booking for my vehicle. I asked advice fromToyota SA regarding a booking for the recall as referring me to four people is a no go. Toyota SA emailed the service manager Mervin Timm asking him to arrange a booking for my vehicle and also to contact me. He has since contacted me which shows me he has no communication s****s. I have bought three new cars from this dealership .and I have my doubts about going back there. In the mean time I have made a booking within five minutes with another Toyota dealership.