DISGRACEFUL SERVICE FROM WESBANK. I will never recommend Wesbank to any one.

Good Day

I am highly disappointed at WesBank the service I have been receiving.With the interest rate so high I would expect them to be a bit a lenient especially to clients that pay.

My car is in arrears for 3 months (June 2022,July 22,December 22)there after I have been paying and made an arrangement but due to financial difficulties I was unable to make the extra payments…I processed to ask if they would kindly extend my contract but they said no they can’t they need the whole amount I’m in arrears for.

On the 15th of June 2023 my car was repossessed at my work place (The embarrassment)I was told they will keep it for free at the storage until the matter is resolved.The gentleman told me I need to pay R5000 on that day-I didn’t have that kind of and made an arrangement with him to pay R5000 on Monday.

On Monday the 19th 2023 I called the bank making a follow up on my car they informed me that they want the whole amount of R24000 no later than the 11th of July 2023 or else my car will be auctioned on the 11th of July.

I called them today the gentleman informed me I need to make a payment for the arrears, storage and and monthly instalments. Other finance institutions are lenient to their clients as this is not the first I am financed I was previously financed by Motor Finance Bank I have never experienced such. I am yet to miss a payment this year on my car instalment. I have reversed my installment because I cannot pay for something that i I am not using. I am highly disappointed in the service and I will definitely never recommend WesBank.