Deterioration of customer care.

<p>I would never have imagined an occasion where I would be posting a negative report on Toyota. Having only acquired Toyota products over the last some 30 years where the occassional service and product problems were instantly, proffesionally and courteously attended to I was alarmed at the recent "non-response" to an e mail sent to the Toyota branch at Fourways indicating various problems expereinced with their branch copied to both the dealer principal as well as Toyota's head office customer care centre both of whom were cc'd in on mail dealing with problems experienced addressed to the agent concerned at the branch - this would include the discourtesy displayed by both partiies (the dealer principal and the H/O customer care department) in not bothering to at the very least simply acknowledge their receipt of the communication. One would expect any responsible enterprise to incorporate this rather essential practise being a fundamnetal compotent of any succesfull organisation.This clear display of unproffessionalism has cemented my cancellation on the purchase of a new vehicle from Toyota Fourways. I do rather hope this incident is not an indication of a change in Toyota's policy on their previous exemplary service to their customers.</p>