Customer service very bad !

No feed back after my complaint two weeks ago from motus toyota cape gate Monday was once again an eye opener regarding the way “grey areas” exist within parts of the global company Like Toyota I called Motus Cape gate and asked to speak to a service consultant, I spoke to the consultant and still joked by saying she gives the best prices , I asked if I can give the VIN number of wifey's car , where she told me the system is slow , she the placed me on hold for 4min which the Call ended , Is this customer service ? No call back after the line dropped. Or Atleast ask me Mr H , our system is slow can we call you back !? Is this what customer service is now a days.