Customer service

Upon expressing the dissatisfaction with the post-purchase customer service of my new car (delays to queries and having to constantly ask for an update) the consultant now feels the need to notify me of the consequences taken against them due to my complaint. Internal issues should be dealt with internally, not directed to customers as I am still waiting on some of my own post-purchase complaints to be resolved. Such a disappointing experience, customers are not valued after the purchase has been made.