Complaints

Hi, my Rav 4 was serviced by White River Toyota on 09.03.2021, Job card no. 70L6821.

I went to refuel the vehicle today (18.03.2021), had the water, oil & tyres checked, as I am going to travel from Nelspruit to Pretoria at 06h30 on 19.03.2021 for a Dr appointment.

Upon inspection, we saw that the vehicle had almost no brake fluid in. We filled it, it almost took a whole bottle. Please see attached the invoice for the invoice as proof that they invoiced 2 x brake fluid on the date of service.

I phoned the garage and spoke to the service department manager, Quinton or something. He was extremely rude, then I phoned Johan Venter, the DP. He said that they will look at the vehicle on Tuesday 23.03.2021.

I spoke to someone outside of Toyota for advice and they warned me against driving, as we have no idea whether the brake fluid is leaking out. I phoned Johan again and requested that a technician please either come to my house or I will drive to the garage to make sure that there are no leaks, he refused. I do understand that it is after hours, but this is an emergency. I then suggested that I leave the vehicle in Nelspruit and the garage assist me with a loan vehicle, as it is an emergency. He got very rude and told me that this is not an option, as all vehicles on his floor have been sold already.

He then told me he will send a technician to my house. The next moment the sales person, Glen phoned me. He said that Johan sent him a message and told him to phone me. Obviously he was not able to assist, as he is a sales person and not a technician. He suggested I phone road side assist. I phoned road side assist, but they were unable to assist, as their technician has gone home already and that they can only assist by towing the vehicle to a Toyota dealer tomorrow morning.

This is way too late, as I cannot leave after 06h30 in the morning, otherwise I will not be in time for my specialist appointment.

This is the worst ever service. Brakes = life!!! I have to risk my life because Toyota refuses to assist me.

This vehicle was a brand new vehicle that I bought, rather than 2nd hand to ensure that I have a reliable vehicle at all times. I kept to the vehicle services etc. The garage made an error and now it has become my problem!

I have photo's with date and time stamps as proof. This can be sent upon request.