Complaint against Toyota SA

Dear Sir/Madam,

I am extremely unhappy and frustrated with your service delivery.

I ordered vehicle remote for my Toyota Avanza 2019 at Toyota Aracdia Pretoria. The order was placed on Monday and cancelled despite providing relevant natis paper and ID copy.

When I came into the branch on Tuesday collect my order I was informed the order have been cancelled and they require a proxy letter which was provided.

Today is Wednesday, I am at the branch again. I have been informed this order has been cancelled again for the exact same reason. I cannot comprehend the reasons for this cancellation which is why I am compelled to lodge a complaint.

In hindsight if this remote device by factory mode default, cannot open my vehicle in particular and can be used to open or lock any other vehicle. What is the common sense and/or logic behind this cancellation or repeated request for irrelevant documents.

If one can successfully argue that this device can not open my vehicle or any other vehicle by factory default mode but it can only work when programmed to the car. Hence the cancellation of this order based on security reasons becomes absolutely ridiculous unless the underlying reason is the nationality of the customer.

Please kindly address this concern.

Thank you so much

Kene Oguejiofor