Complaint

This is an email I sent to an employee at Toyota South Africa.

Good day Nishami

I'd like to voice my disappointment in the manner which my vehicle repairs has been handled. I sent my vehicle in on the 12th of May 2025 for a diagnostic at Buffalo Toyota in King Williams Town. This is after the temperature on the vehicle was high.

I had been promised that the matter would be resolved as soon as possible. It is now close to a month that I have not gotten my vehicle back. What pains me the most are these two reasons. Firstly the inconvenience this all bringing to my life as a customer. I have an infant that I take to creche each morning the temperatures are not at all kind these days. Secondly I feel that the level of professionalism when it comes to customer service is appalling. Not once have I been contacted for an update on the repairs, I have had to call myself or rely on a Tracker notification of the main battery of the vehicle being disconnected.

I feel that had it been a vehicle for someone else in Gauteng or KZN this would have been done in a satisfactory way to the customer. This to me does not serve justice to how the reputation of Toyota is upheld. The dream of owning a vehicle through this brand has been dented. I am very disappointed and feel that I don't matter as a client. There are other issues I have experienced with the vehicle. I will be sending this email to Hello Peter as this is just too much.

Regards Zihle Tiwani