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Good morning To whom it may concern I Saadiqa Carelse purchased a vehicle at your branch in Vredendal make of Brand Toyota Rumion 2026, delivery took place on the 4th March 2026 No1 i requested for a tow bar aswell as DARK TINTED smash and grab extra on the vehicle wich my smash and grab was NOT DONE as per my instruction, i expected communication from the salesman Arthur to tel me or ask me before he did his own tint wich he thaught was dark enough when u requested for it to be re done darker Toyota Vredendal wanted to bill me on a error wich they have caused NO 2 before purchasing the vehicle the salesman by the name of Arthur stated that the vehicle comes with a radio just before delivery my partner asked the question again about the radio in the vehicle the story then changed to no radio thats FALSE AVERTISING i then ask to bring a long my OWN radio to be fitted again i was given a bill for it to be fitted after i was told there is a radio in the vehicle No 3 when i signed the vehicle contract the pricing that was discussed and from what i saw on the contract differed extras were added without my consent No 4 he Added a central locking system wich Athur said it comes with the tracking device thats installed, but when tracker called me they said no tracker was installed No 5 upon arrival at the branch NO congratulations ive seen local dealers hand over keys taking pictures making the customer feel happy i felt like the sale needs to be finalised so the staff can go home and lock up NO gift NO picture NOTHING!!! my husband checked the vehicle it had no JACK no Parcel tray that comes in the back of the boot bare in mind the salesman never even knew it comes with the vehicle clearly his not fami**** with his product his selling No 6 i have made contact with the dealer principle on 13th of the branch stated my Complaint about being unhappy about the level of service i got and everything that i havent received that was promised to me, he re assured me he wil speak to Arthur the salesman and assist in re doing my smash and grab sort out my number plates my JACK aswell as my Parcel tray and my Toyota jacket and a gift, He made contact on 14th March 2026 stating we should send a email on Monday 17th 2026 with a quotation of the smash and grab , so now im having to do there work for MESSING UP calling places my airtime aswell as my time. i dont think its fair but yet i did it. A quatation sent (please see attachment) wich the things he requested on the company WHY ALL THIS? am i employed by Toyota to do admin by asking all these things? It was there mess up in the 1st place so why am i expected to do the RUN arounds? Today 19th March 2026 stil no number plates, stil no JACK, stil no gift, no re do of my smash and grab, i was also asked to meet up with the driver on a safer spot to hand over my things i would want to be compensated for my petrol because again im being asked to assist but the level of service i got/get in return is DISGUSTING!!!! Highly dissapointed and its such a Big company Hoping to hear from you very soon /*** Regards Saadiqa