Billing approval and lack of competence

Subject: Protea Toyota Bellville Bad Service<br> <br> Hi, my driver of a Toyota Corolla took the car for a service and checked it in.at 7, at 9:00 David phoned me saying I need to replace front and back break pads, skimming etc at R2800. My reponse was, I have recently replaced them in May surely it cant be time already as only 40,000km was put on, so I asked him to go check old jobas I was sure it wasnt that much. Then the whole dayII tried to get hold of the service team, left messegas and no one phoned me back after I phoned 9 times trying to figure what are they going to do with my car, at 5pm, turns out they confirmed with the driver that it was okay to do the work. The driver is not the owner and he doesnt have permission to agree things on behalf of me (fourth time this car goes to the same dealership). Now they dont want to give me my car as I refuse to pay R2800 for the same work they charged me for of R1600 in May. They also never told me when the car will be ready. They have refused to release the car, which is being used in a taxibusiness, so more money lost by me, after the car has been in the whole day and now evening and who knows when ill get i tmrw. I feel cheated