Beyond call of duty

Last week I left my computer backpack in the service reception area after settling my bill. I phoned the dealership once I got home. It was a HUGE relief to hear that they had my bag. As it was raining and traffic chaotic, I would not have been able to go back and collect it before they closed.<br> <br> The service department was brilliant; they took my details and got their service manager called me back (Kasz Naicker). Kasz was prepared to wait for me to until he had to leave (way after trading hours), but the traffic was too ***** to gauge my EAT. He was prepared to take my bag home with him, meet me at a convenient shopping centre on route to his next appointment. This gave me ample time get there. WOW that was going the extra mile!<br> <br> For me it was a very happy ending to a very stressful situation - with a BIG thank-you to Kasz and his team!!!<br> <br>