Be extra careful when dealing with Southern Toyota

On the 11 July I called Southern Toyota to book for my car. A guy by the name Lee Pillay assisted with that, he asked for my car reg and I provided it then he referred to me by my name and surname. I made a booking for Friday morning and ended the call. Friday morning came and my partner took the car in, Mr pillay scared my disc and greeted my partner saying good morning Mr Tsotetsi. My partner was shocked and corrected him saying nope wrong surname i don't no that person then Mr Pillay said but you brought in the car on behalf of someone right and my partner agreed. They told him they will call once the car is done then he left.

On his way to work he calls me and asked who Mr Tsotetsi is and I was shocked because I don't no that person then he said well ur car belongs to him.

I called Southern Toyota and spoke to Lee, told him what my partner said and he said I should confirm my car reg and I did then casually he replies and says yes this car belongs to me Tsotetsi that's what the profile says. I asked him how and when between these 4 days did my car change ownership, he calmly said that what the system says. Im panicking and I'm thinking oh my Lord I'm being ****ed at the dealership ship. I keep asking him why on Monday my car reg showed my profile then 4 days later it shows another individual he says I don't no but send me your details il change it on Monday. Im asking why Monday and he says because that is when they change it. This guy could not care less about me freaking out about my car changing profiles in 4 days. I asked what details he needs and he says my ID no and email and contact details, that's when I realized something was wrong. I mean I bought my car at Toyota, my car is financed by Toyota and yet they don't have my details nooooooo so I hang up and google Toyota customer care no. By God's grace I was attended by a lady call Mathapelo. I told her my story then she asked for my ID no and I provided it to my surprise she confirmed my worst nightmare and said my ID no reflects no vehicle under it. I almost fainted and asked what she meant then she asked for my vehicle reg and again I provided then she said on her system it shows Mr Tsotetsis profile, I asked her the same question what happened in these 4 days that I don't no about then she said ok wait let me look at another system and that's when she confirmed that I purchased the vehicle on such a date and year. However the problem still remained how did my profile be removed and why was it replaced with a strangers profile then she decided to call the dealership while I was getting ready to go to the dealership because now in scared when they done with my vehicle they might call this Mr Tsotetsi guy to come get my car. As im about to leave the house she calls back and says she still can't give me a clear reason as to why my cars profile changed to this Tsotetsi guy how ever she called the dealership Mr Pillay was just not cooperating she had to eventually speak to the manager how ever they changed everything on thier side and the profile is back in my name. Even after hearing this i was not ok because the guy who booked my car for service then changed or swapped profiles was still in possession of my vehicle so I went to Southern Toyota upon arrival I tell Mr Pillay I'm here for my car no apologies nothing he asked me if I wanted a glass of water - ofcos as bored as I was I said no then he complimented my red top like really then walked me to the car to stamp the service book.

Im so disappointed with Toyota ever since I bought my car the wifi has been a problem I called until I stopped because I received no assistance

The material on the floor is not tucked in well we constantly have to tuk it in I don't no weather it need glue or what

The rubber of the rear door constantly falls of we have to push it in

I bought my self a brand new car because I was running away from all these small problems mara thanks to Toyota when people jump in the car I need to give instructions plz mind your feet that material thing comes out, plz just watch when closing the door the rubber falls off, now thanks to Southern Toyota I have to constantly check my vehicle ownership as profiles get swaped within 4 days