YM
Yolanda M

1 reviews | Active since Sept 2015

11 Sept 2015, 16:03

Bad Services and misleading

I took my car in for service at Toyota long-Meadow, I kindly requested for a Service and that my car a Yaris to be properly inspected for any problems that it may have, I alerted the gentlemen (Gideon) that I suspect that they may be a problem with the my brakes because the ABS warning light was reflecting and a weird noise coming from the engine. He reassured me that he will look into it and guaranteed me that all problems will be detected during the service. I received a phone call at 9:04 am from the car service department asking if I would like to replace my whippers, however I strongly expressed that I am more concerned about the parts inside of the car rather than the accessories outside the car. He reassured me that they will inspect the car and should anything come up I will be given a phone call. At 12:55 pm I got a phone call saying my car is ready for collection. Gideon then accompanied me to my car and as I put on my ignition to my surprise the ABS light was still reflecting so I questioned him about it, he said to switch off the car and follow him to his office. Then called one of the service personnel, who took my car keys and drove my car to the back.

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