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ronnie P

1 reviews | Active since Jul 2016

08 Feb 2017, 12:10

Bad Service -- Toyota Gezina

<p>Bought a secondhand Toyota Hilux from Toyota Gezina -- i never drove the vehicle as it was almost brandnew 32000km on the clock --- when i started it there was a vibration and then it was gone, which upon as i drove off phone the salesman, which he rep**** we can make an appointment and resolve it --- the next day or 2 i went past Toyota Gezina and the Workshop manager/coordinator (Vicus) said that there were "plates" they need to install under the engine mountings, still under warranty and that will solve the problem --- my installation date was 7 Feb 2017 ---- i was there early and the vehicle was received by Toyota Gezina ---- around 10:00am i phoned to confirm how far the vehicle is --- and i was told that the plates was only ordered on the morning of the 7th February --- i logged a complain with Toyota SA and within 15 min Toyota Gezina (Vicus) phoned me and confirmed that the vehicle will be ready in the late afternoon ---- when is arrived there i was told that only 1 pair of plates was sourced from Toyota Centurion and not 2 pairs ---- so the conclusion was that nothing was done on my vehicle ---the bad part is that i have to take by vehicle back which i do not have a warm feeling about ---- could Toyota Gezina not provided me with a loan vehicle (which was asked off) but none was available, or at least communicate with me and say that the plates are not there ---NO COMMUNICATION whatsovere --- and the the expectation was created thet the vehiecle will be ready the afternoon ---- im a Toyota fan ---all my life i have driven Toyota --hence the reason i have bought my 4th Hilux again ---- maybe i should not be as loyal to Toyota as i use to be ---please guys get your act together ---im not going back to Gezina ---i would like to get this issue resolved at Barlow World Centurion as it will the less discomfort from my office which is in Centurion </p>

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