Bad service from Toyota Bruma

Good day.

I have collected my car today from Southern Toyota and I am not happy at all. It does not sound right to me. There is a ticking sound from the engine.

The initial service was done at Toyota Bruma. The vehicle then broke down - Toyota roadside assistance took it to Southern Toyota.

Southern Toyota did not want to fix the car and was then sent to Toyota Bruma. Toyota Bruma sort off fixed the vehicle and returned it to me. Not even a week later the vehicle broke down again. Toyota roadside assistance collected the vehicle and routed to Southern Toyota again. They have fixed the problem relating to the gear box earth link.

The car is still not sounding right.

I urge Toyota to please provide another car or my money back.

I can not believe the service I received from Toyota South Africa. In terms of Michael and the respective field managers, etc - there has been no communication up until I called them. Michael seems to being playing the blame game and it's my responsibility to get things sorted.

He has advised me(yesterday) that car is under warranty. Engine cannot be replaced, car will not be replaced. Will have to fix because the engine is broken down into small components.

I am worried and concerned to drive this car.

I have collected the car since I do not have a car to go about.

It was mentioned onset to Michael Needham(Toyota Bruma) that I needed a courtesy car - no concern whatsoever.

After a sale is made and when problems arise it appears that Toyota does not care any more about the client. It all becomes the clients problem.

I am utterly disappointed with Toyota South Africa.

I hope that my concerns are viewed and a new car or my money back is adhered.

Toyota does not listen and understand there clients perspective.

My car is paid up so Toyota does not care what happens afterward.

Thank you.

Vijen Govender