bad service ever

We bought the car from eThekwini TOYOTA in 2018 a week after the car was having a problem and we took the car back which they failed to repair. We decided to take the car to Borch service center which found the source of the problem and they fixed the major issue as i had to use the car to go to work. After that i took the documents to Toyota for the refund and to fix the rest of the repairs that needed to be done which they refused to do. They said BORCH was supposed to claim it from the warrant that was not even communicated to us. The Consultant buy the name of Zama who made promises that she will sort the issue but in the end she was so rude when we made a follow up. We are very disappointed by the service we received from this dealership. Only thing they concern about is the sale and the money

i will really appreciated if the superior of the company must intervene and sort out this issue