TM
Tholang M

1 reviews | Active since Jul 2016

28 Mar 2017, 11:55

BAD SERVICE DELIVERY

<p>I just bought a car from the Toyota Eastvaal and received very bad service towards the end of finalising the transaction. The sales person that was supposed to deliver the car made me wait for him for 5 hours and when I informed his manager initially, he tried to dismiss it but I was persistant in that I was not pleased with the service and he said he would send me "something" to apologise for the service.</p> <p> </p> <p>When the driver finally delivered the car, we ran through the checks except for the petrol. Until I started driving and noticed that the car gauge was just below the half line, indicating that the car was not fully filled. I immediately called the sales person who gave me a story that didn't add up and said he will reimburse from his own pocket, in my understanding assuming that he used the petrol money for his own personal use. I tok photo's of this and sent them to the manager the following morning, who said he was elsewhere and would give me a call the following day. I agreed that it was ok however disgruntled that my matter is not considered an urgent one. </p> <p> </p> <p>I called the branch to lodge a complaint, and they sent me through to the same manager to the sales man, who said to me that he was somewhere else today.</p> <p> </p> <p>Horrible service. Something should be done about this!!!!</p>

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