Bad service at rand stadium the glen

Took my bakkie in for a service 3 weeks ago, was told the V belt has to be replaced (again). it would be done in waranty. they informed me that they do not have the part and had to order it. I had to call them myselves as they never informed me that they had the part to replace the v belt 3 weeks later.

Booked it in on the 8 of October, everything was ready and was going to collect my vehicle. was at toyota at 16h30 to collect, just to be told to wait for the vehicle as it was in the carwash. 30 min later the service advisor (Deidre) called me to her deskt to inform me that the belt has broken again and i can not take my vehicle.

This is unacceptable service, as it took 3 weeks to get a part, just to then break the same day as replacing it again under waranty. then to tell me i have no vehicle again, and did not offer a loan vehicle, then i had to make a plan for transport until my vehicle gets repaired? I kindly advise that toyota get a loan vehicle.

This is a company vehicle, and we service our fleet by rand stadium, if they do not want to make this burden of the v belt easier for its customer, we will have to go to another toyota, as the service has already shown to be lacking on all fronts. clearly there is a problem with customer service aswell as quality of the parts that they use.

This bakkie was purchased from a toyota, if any aftermarkets parts are on this vehicle, it was done so by toyota.