Bad service

if it was possible,i'd give it no star at all. The update i received on the 5th August 2025 at 23h00 said the parcel is in transit to Polokwane on the 6th of August at 12pm i receive a message that says my parcel is lost. I need to be refunded my custom fees. In future if i order anything and it says buffalo customs i am cancelling my order. Buffalo is ****ty