Bad service

<p>I am very dissapointed in Toyota's service. I took my car in for its service and asked the service centre to check the back brake light in the back window as some of the leds is dead. After fetching my car the job card said that they checked the light and that everything was working but it was not. They booked my car in a week later for a second time to fix the back light. After two hours and they phoned me to tell me that the back brake light is not part of the guarentee and that I had to pay for the replacement parts. Why oh why ... was information not given to me in the first place? Can someone please assist me. I would appreciate to speak to a toyota consultant from headoffice.</p>