Bad service

Good day, It is with great displeasure to even take time to be writing this as it's an irritation that you need to have a rant before you get the attention you deserve.

I took my Hilux 2.8 GD 6 for 90 000km service and naturally I informed them of what noises I heard, squicks and all. Well as per usual report from technician came back no they couldn't here a thing or anything.

Brought the vehicle in again where it was driven by myself with a technician whom said he could feel the rattle and that vehicle was bumpy. They concluded after their tests that the cause was the tyres that the all terrain tyres cause the bumpy ride what a joke probably the rattles as well.

The technician also informed me the shocks are worn but they not leaking and they only change when they leak which is madness I told him check Shocks, spring bushes and all those things and change them if need be as the vehicle is under warranty. Immediately the tone changed they came back saying no warranty wouldn't cover as the vehicle was in accident. Now the vehicle had been bumped in a parking bay on the right hand side door and that's the door where repairs where done and where the paint work is visible.

What I'd like to know what is the correlation of paint work and damaged Shocks and other as they aren't interlinked. But this is the treatment we always get from these dealership forgetting that when we purchase the vehicle the service plan and warranty are already included in the total vehicle price so we aren't being done favors here. I want this resolved urgently as I will not stop until it is. To show the incompetence they even failed to change simple things like wipers on the service yet in East London it's rainy season around a nd the wipers are worn.

Ta, Mr Mbambo