Bad Experience and False Expectations created

<p>My close family friend, purchased parts for her to take back home to Angola.</p> <p>After getting continual reassurance from the sales person, we were advised that the parts would be arrive by Wednesday the 12th of April. The next day we were back to order other parts and a different consultant who assisted us indicated that these parts could be there by Thursday, which we were fine with as the were leaving the Friday.</p> <p>We returned the Thursday and apparently the parts initially ordered had not arrived. </p> <p>At this point we requested a refund for the depoist we had paid and the agent refused to assist as it was a public holiday the next day and they were finishing off.</p> <p>Also promises that were made to call us as the parts were on the way were not honoured and at no point was there propoer communication that the initial time frames would not be met.</p> <p> </p> <p>She has now had to return back home without the parts which she needed. <br />At this point the only way we can accept the parts is if this is going to be delivered to her in Angola.</p> <p> </p> <p>Alternatively we will need a refund and due compensation for the inconvenience caused.</p> <p> </p> <p>I am trusting that this unpleasant experience can be rectified and turned into a positive experience, in order for us to be moving forwardd together</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Craig</p>