Bad customer experience

<p>i bought a new car from Toyota in 2014 it came with the warranty of 3 years or 100000 km's which ever came first, i have note bad sound when putting reverse gear after 2 yeas 11 months, i then called Toyota you then ask AA to towe my car to the nearest dealer and i ask them to send it to toyota dealer in king williams town where i am servicing this car most of the and is clossest, my car was booked in and was advised that they will diagornise the car to see why is it coursing the problem, the next day i was called and was told that they suspect the cluch and the have to strip the car to make the correctness of thier diagonoses however there was a condition that if it is the techinical error they will fix it but if is due to the drivers fault i will pay for the stripping for them to see what is the problem the amount of R3900.00.</p> <p> </p> <p>my question is that why should i pay for them to tell me what is wrong with the car, to me i does not matter who's fault it is but to check and give advise shoud be done by them. and then if it is due to drivers fauld i would understand when they say i must fix it , and the other question i have is that as the ordinary person how will i know if indeed it is my fault. however i was told that the is nothing they can do, because i do not have the R3900 i will have to take my car. the is nothing i can do either.</p>