Bad and Uprofesional service.

I bought a brand new 2021 Toyota Urban Cruiser from Audensberg Toyota on 3 September 2021. One of the many features that was included in the purchase, is the ability for the car to transmit a WIFI signal which can be used to track the car, and use for internet within the car. Very cool feature indeed. Unfortunately mine was not working on the dealers floor when I got the car. Firstly it was thought that there was something wrong with my profile with Toyota, but eventually (after 3 weeks) it was figure out that the unit installed in the car was malfunctioning and the problem was reported to Netstar on 23 September 2021. Day by day goes by, without any luck in finding a solution to the problem, or getting any feedback on when this will be fixed. On 8 October a request was put in to Netstar for a refitment. On Wednesday 13 October, Netstar phoned me to make an appointment for the refitment to be done. I confirmed that they can do the refitment on Friday 15 October at 08:00. At 09:30 (after I complained to the salesteam at Audensberg Toyota), Netstar phoned to reschedule... At this point in time I have been upset, as one does not make an appointment and then do not pitch. The Second appointment was made for Tuesday 19 Oct at 08:00. So they pitched for the appointment 30 minutes late. For 7 weeks I have been sent forward and backwards with this issue. Each person blaming the next, each time someone phones me it is always the previous agent or consultant or whatever's problem and fault. So I think it is unprofessional, firstly to keep me waiting and not pitching for an appointment, and secondly, blaming someone else. Toyota's callcentre did exactly the same thing. Asking me if they can phone me at a specific time, only to be phone 30 minutes later. One agent promised to phone me back to find out if the unit was fitted and if I was happy... I am still waiting... I have submitted this review on Netstar's profile too. I gave Toyota a 5star rating when they phoned me initially for a customer review after I bought the car, and I would like to withdrew this, as I am extremely unhappy with the level of customer service. And that from a company like Toyota...