Awful service/ bad attitude from service advisor

I brought my car for service on Friday, 24 Nov 2017, for a major service. My service advisor was Melani Jooste who did not inform me until after the service had been completed that the vehicle needed additional parts.

Nonetheless, we paid for the brakes to be put in on the Monday, 27 Nov 2017, and this same Ms Jooste did not inform us that she had NOT included the amount for the labour of installation of brakes.

On the Monday when I went to collect my vehicle this lady was already fed up & full of attitude. When I'm asking her why there was no communication and relating that I was not pleased with the service the woman told me I can go to another dealer if I'm not happy. Just a side note - my vehicle has been serviced at this dealership since I purchased it.

Then she processed to give me lip, packs her items and says goodbye - I was not done, I hadn't checked the vehicle in fact, I didn't know where the vehicle was parked.

I seriously expect more from Toyota, I have never had a problem with this dealership before but they obviously need to work on training advisors for better customer service.

I am not pleased at all.