A pain to deal with

Toyota's so called Innovation group is the most useless group to work with. The vehicle description on my extended service plan was wrong, among other details, but it has been a pain to get it updated.

I accepted the new premiums, after alot of back and forth and even the email address they provided was coming back as not found. I had to call them myself to accept the new premium since no calls were made to me to follow up. I was assured it was changed and I could take my car in for a service, only to find out that even though I'm paying much more, the policy wasn't updated.

It's embarrassing and a waste of time for me and the service centre agent because now we have to wait for it to be updated even after been told that it's 'escalated'.

Absolutely abhorrent service.