5 months waiting for spare key!!!

This is specifically for Toyota Freeway Ormonde. I purchased a vehicle there in July of 2024, I enquired with the sales person who assisted me about a spare key and he told me that the key would be sent to me within 2 weeks. It's been 5 months now and I'm still waiting for my key. This specific man isn't answering my calls and he isn't responding to my WhatsApp texts.