4 months and counting for a head rest

I was unfortunately involved in a car accident and this resulted in the head rest bending and needing to be replaced.

The head rest was ordered in May 2017 and to this day I have still not received it. Renew It Randburg has been trying to get it for me, however, this has proved to be an issue. The part is being ordered from Imperial Toyota Strjdom Park and have been told for the past 4 months that the part has been ordered and the deadline for delivery keeps getting missed. I have spoken to 2 people at Toyota and minimal seems to be done.

I have contacted Toyota South Africa and was told I cannot speak to the person dealing with the order and will only be allowed to talk to someone in customer care. After complaining to Kaya in customer care I was told that the matter will be sent to Imperial Toyota and he will get back to me when he has news. This to me is unacceptable. After voicing my frustrations, you would imagine that he would do everything in his power to solve the problem ASAP. It has been a week now and I have not heard back from him.

I am at a complete loss. I have been driving around without a head rest since June which is unsafe. Toyota just does not care about their customers and their safety.