10 days and not 1 call from the manager

Please can you on a serious note intervene in this matter.

My car has been with Toyota for full 10 days.

I was told that the brakes that cost me over R5000.00 and all that jazz must be replaced.

Then 3 days after they said my booster needs to be replaced and it will cost me R18 000 where I had to run around to get one.

I did get one bear in mind that it is the correct model as per my so-called broken booster and I had to pay R2500 cash for this.

And why I am saying my so-called broken booster, I just received a call from Vallesca that they want the old brake booster back.

Can someone please explain this to me I fail to understand this.

Hence, I am asking you Thomas you need to intervene, as I am getting feedback from Vallesca, and I don’t think she can answer all my questions.

Furthermore, Vallesca cannot explain to me what the problem is and this I understand as she is not the mechanic.

I am really not impressed with the way my situation is handled by your team.

The fact that you took my name and number and till today I have not received any call from you to explain me or to do damage control from your side.

I please need a phone call from you Thomas to explain me what the problem is before I will give the old booster back.

Vallesca has tried to do her best, but I think you need to take over from her.

She advised that the mechanic will be calling me , but due to short staff he is unable I am just getting minimal information.

this is Toyota Boksburg