Toyota Nelspruit bad service

I received the worst service ever at the nelspruit Toyota today. I took my car in for the alarm to be reset and it took them almost 7 hours to get it done. Elsabe, the consultant assigned to my car was not available to give me any updated or assisted shipping . I called numerous times and left messages and she never came back to me. I ended up going to the dealership and spoke to Harley van neke/zyl, who couldn't give me an update/explanation, she rudely told me to come back in 1 hour when Elsabe comes back from running her errands. I have never been treated so badly.