The Customer at Toyota Halway Fourways is the enemy

The service from Halfway Toyota Technical Services is abysmal. A Toyota Tazz was brought in, with the resultant statement that the piston ring seals had collapsed, and a quote of ZAR61,000 to fix this and other parts of the car. Upon electing not to do the work and not to replace the engine back in the car, the car was collected. The car was delivered with a fully working radiator. The radiator was broken at the Toyota workshop, with the shearing of the hose node. All spare parts were dumped in the boot, without placing a plastic lining or protective cover. We delivered the car to you with a clean boot; it is now filthy with oils and greases. Also, it took 8 phone calls and a week of daily calling, to get the list of parts list. The work order, showing the diagnosis and what was wrong with the component/system to warrant replacements still has not been provided.