ZERO SERVICE!

After being assisted with covid19 and receiving a 3 month payment holiday, TFS has failed from THEIR side, to do the necessary so my debit order can be reactivated. I've send numerous e-mails to them trying to resolve the matter, NOTHING. Attempting to contact them on the provided numbers, only result in dropped calls, or holding on forever without ever getting through to a human.

They contact me ONCE, when I was in a meeting a requested the consultant to please contact me back an hour later, no surprise that I haven't been contacted back yet.

Now, I'm receiving SMS notifications that my account is in arrears and that I'm being handed over for collections.

Awaiting your response TFS!!