KL
Khomotso L
1 reviews | Active since Jul 2015
29 Jul 2015, 12:03
Wrongfully debited My Bank Account & Delays Refund
I was unfairly treated.They Wrongfully debited my Bank account and delayed in processing my refund.<br> Extremely annoyed. They keep calling to apologize whilst they know that they are buying time to process my refund. Their Processes are contradicting one each other.<br> <br>
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Toyota Financial Services (TFS)'s replyOfficial
29 Jul 2015, 15:02Hello NNOIK,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding the single premium that was debited yesterday. The interbank transfer from our account to your NedBank account should clear in the next 48 hours.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding the single premium that was debited yesterday. The interbank transfer from our account to your NedBank account should clear in the next 48 hours.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply29 Jul 2015, 15:02
Official
Hello NNOIK,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding the single premium that was debited yesterday. The interbank transfer from our account to your NedBank account should clear in the next 48 hours.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding the single premium that was debited yesterday. The interbank transfer from our account to your NedBank account should clear in the next 48 hours.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services