Wesbank, Toyota financial services

I have app**** for financial relief on my car on the 28th of April on the 15th of March I was notified I am approved and they will send a contract addendum via email I have called I have emailed yet by today I still don't have the addendum it is yet again time for my debit to go off and there is no money to do so now my credit score will be affected by Westbank and Toyota financial services they are terrible at service yet when they want to sell something that happens in a heart beat terrible never ever bank with them ref:Dear customer, your request for COVID-19 relief for *** has been approved.

Please provide an email address where we can send the Ts&Cs for your acceptance to finalise the relief.

TFS LTD. An Auth FS (FSP No.7454) & Reg CP (NCRCP62).