Wesbank pay my refund ASAP

Incorrectly debited on 26 April with an additional R3278 which was over an above my normal debit order for my vehicle finance which went off on 24 April. Initially trying to get in touch with Wesbank telephonically was a nightmare but eventually made progress. Had to speak to 3 different people go get the matter addressed.. on the website it states eft refunds should not take longer than 48 hours. It's Saturday and I still don't have my refund.

I've been highly inconvenienced as I need to purchase winter uniform for my kids and I DON'T HAVE FINDS AVAILABLE IN MY ACCOUNT!

You would think that this being Wesbank fault - they would prioritize this matter especially when your account is up to date.

Which ever individual needs to authorize this must do this with the highest of urgency and understand the impact you have put your "valued" client in