RY
Robert Y

1 reviews | Active since Feb 2015

17 Jun 2016, 05:30

Wesbank insurance ****

<p>After Sending my insurance proof to Wesbank twice they still added a basic cover insurance premium to my monthly installment. I telephonicly confirmed that my vehicle is comprehensively insured and submitted proof twice. The first time I sent the page the insurance for that vehicle is mentioned on from my policy document. It states all the required info except the name of the insurer. So this was a problem for them. I them requested a insurance confirmation letter from my insurer with all the requested information on it and forwarded that to them. They did not answers the mail but still stole the insurance premium from me. It is a pitty if big companies like Wesbank need to <strong>****</strong> or <strong>falsly sell</strong> their insurance like this to honest and loyal clients. If in my power I would not recomend them to anyone!</p>

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply18 Jun 2016, 08:35
Official

Good day

Thank you for raising your concerns regarding the Insurance policy which has been added to WesBank Account profile.

We have contacted you and confirmed that the policy has now been cancelled. We are also processing a refund for the additional premiums which were debited towards this policy. We will contact you again to confirm that this refund has been finalised.

We trust that our efforts have restored your faith in WesBank.

Yours in Service,

WesBank