HP
Hein P
1 reviews | Active since Aug 2018
15 Feb 2025, 05:15
Unprofessionalism of Toyota Financial Services
I settled my car on the 1st of December 2024. After communicating that to the relevant parties, they informed me that I had to pay an additional R384.00 for the Natis document, which I paid on the 11th of December 2024. They asked me whether I want the documents couriered or whether I would collect the documents.
Seeing as I was working from home in December I opted to collect the documents. Needless to say, after numerous unanswered emails, I still have not received my Natis documents. Is this the way TFS are doing business? It’s been a long time since I’ve experienced this level of unprofessionalism.
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Toyota Financial Services (TFS)'s replyOfficial
17 Feb 2025, 07:46Dear Hein P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
Toyota Financial Services (TFS)'s reply17 Feb 2025, 07:46
Official
Dear Hein P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution