1 reviews | Active since Dec 2014
Unfair Bussiness Practise
<p>Good Day,</p> <p> </p> <p>Regarding the attached,</p> <p> </p> <p>I emailed a query to your service department, but they are not responding to my latest email, also</p> <p> </p> <p>I have signed a fixed contract but I spoke to Zansile from your service department who informed me that my instalment increased because I changed my payment date, no one informed me that if I change my payment date; my instalment will increase,</p> <p> </p> <p>Im not happy about the services I`m receiving from you guys</p> <p> </p>
Toyota Financial ********** />Jun 2
to me
Good day Johan Jacobs,
Thank you for your email.
We do apologies for the inconvenience ,kindly resend the proof of payment in order for us to update our system.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Sent: Wednesday, May 31, 2017 7:41:45 PM
To: Toyota Financial Services
Subject: Account Number: ********** 5988
Good day,
Regarding the above matter and below information on my profile at your website,
Can you please tell me why is the payment date showing the 29/05/2017 but I made a payment on the 27/05/2017 And the proof of payment was forward to you on the same day?
2017/05/31
UFC RESTRUCTURE
R 422.22 DR
2017/05/31
INTEREST
R 195.51 DR
2017/05/29
PAYMENT
R 2,685.50 CR
2017/05/27
ARREAR INTEREST
R 1.26 DR
2017/05/27
NCA SERVICE FEE
R 68.40 DR
2017/05/27
INTEREST
R 1,490.22 DR
______________________________ _____________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
______________________________ ____
Johan ********** /> Jun 27 (7 days ago)
to Toyota
Good day,
Please see attached regarding the below email,
Johan Jacobs
Attachments area
Toyota Financial Services
Jun 29 (5 days ago)
to me
Good day
We thank you for the proof of payment provided and advise that we have updated the account accordingly.
Should you require any additional information, please do not hesitate to email us or visit our website.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Sent: Tuesday, June 27, 2017 10:12:07 AM
To: Toyota Financial Services
Johan ********** />Jun 29 (5 days ago)
to Toyota
Good day,
Thankyou for your reply, but
I've just logged on to your website and see the below,
The payment date is still showing the 29/05/2017
Toyota Financial Services
Jun 30 (4 days ago)
to me
Good day Mr. Jacobs,
We thank you for your email and advise that even though the payment is made on the 27/05/2017 the transaction shows the 29/05/2017 because a payment will take 48 working hours to reflect on your WesBank statement.
The current due date for payment as per our records is 31st.
Should you require any additional information, please do not hesitate to email us or visit our website.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Johan ********** />Jun 30 (4 days ago)
to Toyota
Good Day,
Thank you for your reply, but
Why was it reflecting on the statement as payment date is the 27th of the month when I was paying on the 27th for the previous months, why didn`t it say the 29th with the previous payments, because I can look for the proof of payments for the previous months and provide you with it, when did the process changed?
Johan ********** />Jul 1 (3 days ago)
to Toyota
Good day,
Regarding all the below emails,
My instalment is higher for June 2017 but I paid on time and provide you with the proof of payment,
What is the use if I pay on time put you still panelist me,
See below sms I received and resolve it,
Reminder: Your Toyota Finance instalment R2692.31 is due on 30-JUN-17 Ref. ********** 5988. Please pay on time unless arrangement in place or account up to date
Toyota Financial ********** />Jun 2
to me
Good day Johan Jacobs,
Thank you for your email.
We do apologies for the inconvenience ,kindly resend the proof of payment in order for us to update our system.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Sent: Wednesday, May 31, 2017 7:41:45 PM
To: Toyota Financial Services
Subject: Account Number: ********** 5988
Good day,
Regarding the above matter and below information on my profile at your website,
Can you please tell me why is the payment date showing the 29/05/2017 but I made a payment on the 27/05/2017 And the proof of payment was forward to you on the same day?
2017/05/31
UFC RESTRUCTURE
R 422.22 DR
2017/05/31
INTEREST
R 195.51 DR
2017/05/29
PAYMENT
R 2,685.50 CR
2017/05/27
ARREAR INTEREST
R 1.26 DR
2017/05/27
NCA SERVICE FEE
R 68.40 DR
2017/05/27
INTEREST
R 1,490.22 DR
______________________________ _____________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
______________________________ ____
Johan ********** /> Jun 27 (7 days ago)
to Toyota
Good day,
Please see attached regarding the below email,
Johan Jacobs
Attachments area
Toyota Financial Services
Jun 29 (5 days ago)
to me
Good day
We thank you for the proof of payment provided and advise that we have updated the account accordingly.
Should you require any additional information, please do not hesitate to email us or visit our website.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Sent: Tuesday, June 27, 2017 10:12:07 AM
To: Toyota Financial Services
Johan ********** />Jun 29 (5 days ago)
to Toyota
Good day,
Thankyou for your reply, but
I've just logged on to your website and see the below,
The payment date is still showing the 29/05/2017
Toyota Financial Services
Jun 30 (4 days ago)
to me
Good day Mr. Jacobs,
We thank you for your email and advise that even though the payment is made on the 27/05/2017 the transaction shows the 29/05/2017 because a payment will take 48 working hours to reflect on your WesBank statement.
The current due date for payment as per our records is 31st.
Should you require any additional information, please do not hesitate to email us or visit our website.
Toyota Financial Services has embarked on various digital channels for your benefit, including electronic finance applications, contracts, communication tools as well as self-help facilities, real time account information management and a range of instant information retrieval. As a registered user you can now take advantage of our simple, convenient and secure Online Account Services system at your fingertips without having to make a telephone call; and subscription to Online Services is FREE of charge.
Your Account Services include:
o Retrieving your current and historical statements.
o Request settlements, obtain a transaction history or account overview in real time.
o Request for your vehicle registration document, border letters and copies of contracts, which are just a click away.
o Update your personal details or even change your vehicles registration number, all at your convenience.
Simply visit our secured website at http://www.toyota.co.za/ toyota-finance, click on Finance & Insurance and log into the Electronic Account Services section.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
**********http://www.toyota.co.za/ toyota-finance
Fax: **********
-----Original Message-----
From: Johan Jacobs ********** com]
Johan ********** />Jun 30 (4 days ago)
to Toyota
Good Day,
Thank you for your reply, but
Why was it reflecting on the statement as payment date is the 27th of the month when I was paying on the 27th for the previous months, why didn`t it say the 29th with the previous payments, because I can look for the proof of payments for the previous months and provide you with it, when did the process changed?
Johan ********** />Jul 1 (3 days ago)
to Toyota
Good day,
Regarding all the below emails,
My instalment is higher for June 2017 but I paid on time and provide you with the proof of payment,
What is the use if I pay on time put you still panelist me,
See below sms I received and resolve it,
Reminder: Your Toyota Finance instalment R2692.31 is due on 30-JUN-17 Ref. ********** 5988. Please pay on time unless arrangement in place or account up to date
Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to investigate your concerns raised.
We have been in contact with you and currently busy with investigations. We will remain in contact with you to provide you with feedback once the investigation has been concluded
Kind regards,
Toyota Financial Services
Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to investigate your concerns raised.
We have been in contact with you and currently busy with investigations. We will remain in contact with you to provide you with feedback once the investigation has been concluded
Kind regards,
Toyota Financial Services