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TJ E

1 reviews | Active since Feb 2010

05 Dec 2023, 06:12

Unauthorised change of payment arrangement

I just received an email that informed me of ammendments made to my payment arrangement. In the email it says that i have agreed to the changes, but no one has made any contact with me what so ever. I have to approved nor agreed to any payment amendments. This new agreement is not acceptable as they have changed my payment date to a day of the month before my salary is paid. this is unacceptable and will be reporting a case of ***** !!

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply05 Dec 2023, 07:47
Official
Dear TJ E
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
Service Resolution