*****ulent authorisation by TFS

I’m appalled by the lack of ethical regard from Toyota Financial Services. A Service Plan Policy was added to my finance plan without my consent late in November 2023. TFS sent communication that I have agreed to enter into such agreement which also resulted in changes of my monthly instalment. I have informed TFS that this policy was added without my consent and I was informed it will be cancelled, however it will take 30 days for this cancellation to be in effect. My December instalment was thus higher. It is now January and my statement indicates that this cancellation has still not been app**** as they will be debiting the increased instalment on the 21st. This is ***** and a complete negligence from the Toyota Finance team. This was supposedly a post sale agreement, up to date I haven’t received any document detailing what this service plan policy entails, yet they are unbothered debiting me for it. This is completely *********. I’m dissatisfied with their service. I need this rectified ASAP, if not I will be escalating it with a legal team.