BL
Bonolo L
1 reviews | Active since Sept 2015
29 Jun 2020, 12:20
TOYOTA I NEED ANSWERS
Lodged a complaint on the 23rd of June, regarding the refusal of TOYOTA to service my car, without any reason whatsoever. Till today am still awaiting their response. They only responded on helloPeter with a reference no:CRSC28E9, and their contact person Trifena Da Silva. They didn't include any contact details, they didn't even take pains to send me an email or contact me telephonically. The only contact numbers I have is for their call centre where they take decades to answer calls. For such a macro company their service is appaulling. Please stop debiting my account until you resolve this matter. Clearly clients are not your priority but their money is.
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Toyota Financial Services (TFS)'s replyOfficial
30 Jun 2020, 12:43Dear Bonolo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply30 Jun 2020, 12:43
Official
Dear Bonolo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services