1 reviews | Active since Mar 2009
Toyota Financial Services / Wesbank refuses to sort out my problem or to call me
<p>I paid for my vehicle last month and have sent full proof thereof to wesbank. Wesbank refuses to acknowledge receipt of the funds and still deducts funds from mya ccount. I have called many times and have sent many e-m ails but to date all I get are non comittal responses asking me for inforamtion that I have already sent to them. I cannot udnerstand how they can refuse to even get a supervisor to call me to sort this out. They just e-mail me asking for my i.d. no which I have sent them many times. I do not understand how a large comapny like this can get away with this extremely poor and frustrating service. Rather deal with anyone else, thats my advice.</p> <p> </p>
Good day Laurence
We appreciate this being brought to our attention and apologize for the inconvenience you may have experienced with reference to your payment allocation and account closure procedure.
A Toyota Financial Services representative has been in contact with you regarding your request and the matter has been resolved.
Toyota Financial Services strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Yours in service
Toyota Financial Services
Good day Laurence
We appreciate this being brought to our attention and apologize for the inconvenience you may have experienced with reference to your payment allocation and account closure procedure.
A Toyota Financial Services representative has been in contact with you regarding your request and the matter has been resolved.
Toyota Financial Services strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Yours in service
Toyota Financial Services