AS
Andrew S
1 reviews | Active since May 2020
17 Nov 2020, 07:49
TOYOTA FINANCIAL SERVICES /WESBAMK/FNB HAVE NO ETHICS
I am deeply disgusted with both Toyota Financial /West Bank and First National bank for granting me a premium holiday for my vehicle over Covert 19 period agreeing to extend my term by 3 months and then placing me on the credit bureau Experian as an adverse in arrears when in my whole life I have never missed a debit order. Toyota Financial /West Bank and First National bank are no more than common ****s and ******* as they never even attempted to debit my account over the 3 months that they agreed to the premium holiday. There actions have put me put my professional integrity at risk and I will be demanding an immediate correction apology plus compensation for opportunities lost for there reckless action. I will be raising all issues with the OMBADSMAN for banking for unjust treatment to clients and I will be requesting a maximum penalty against all 3 institutional as they are connected parties. I have raised an objection with Experian via direct axis platform and they have not even had the manners to respond CELL *** AM SOKOLICH Toyota Lease Agreement *** R 22 297 Overdue Amount R 22 297/ month • Original Loan Amount R 452 608 • Current Balance R 446 915 • Installment R 7 329 • Opened 28 February 2020
Helpful (0)
Replies (5)0
Replies (5)
Toyota Financial Services (TFS)'s replyOfficial
17 Nov 2020, 11:14Dear Andrew S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Service Resolution
Toyota Financial Services
Toyota Financial Services
Toyota Financial Services (TFS)'s reply17 Nov 2020, 11:14
Official
Dear Andrew S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Service Resolution
Toyota Financial Services
Toyota Financial Services
AS
Andrew S's updateReviewer Update
26 Nov 2020, 11:17Dear Service Resolution,
Toyota Financial Services
Thank you for your response .
It is the 9th day since I posted this initial post and I have had numerous calls and communications from TFS who committed to send me a paid up letter
in the interim to satisfy and credit apps. Again another empty promise as I have received nothing at all. Since then I have my new cellphone application declined and my application to rent offices for my new venture declined because you have listed me as an adverse .
I am in the process of applying for new investment contracts today and if declined will cost me millions of rand in future income losses. I have attempted to call all people who have mailed me from WESBANK/TFS to no avail .
I require urgent intervention from senior management to resolve this issue as in the near future i will not be able to carry financial losses incurred to myself by TFS/WESBANK reckless actions .
Please respond urgently or if unable to assist please provide me a reference number so i can exercise my right as a consumer to have the maximum fine imposed on Wesbank /TFS by the regulatory body and to recover any losses incurred
AM SOKOLICH
Toyota Financial Services
Thank you for your response .
It is the 9th day since I posted this initial post and I have had numerous calls and communications from TFS who committed to send me a paid up letter
in the interim to satisfy and credit apps. Again another empty promise as I have received nothing at all. Since then I have my new cellphone application declined and my application to rent offices for my new venture declined because you have listed me as an adverse .
I am in the process of applying for new investment contracts today and if declined will cost me millions of rand in future income losses. I have attempted to call all people who have mailed me from WESBANK/TFS to no avail .
I require urgent intervention from senior management to resolve this issue as in the near future i will not be able to carry financial losses incurred to myself by TFS/WESBANK reckless actions .
Please respond urgently or if unable to assist please provide me a reference number so i can exercise my right as a consumer to have the maximum fine imposed on Wesbank /TFS by the regulatory body and to recover any losses incurred
AM SOKOLICH
AS
Andrew S's update26 Nov 2020, 11:17
Reviewer Update
Dear Service Resolution,
Toyota Financial Services
Thank you for your response .
It is the 9th day since I posted this initial post and I have had numerous calls and communications from TFS who committed to send me a paid up letter
in the interim to satisfy and credit apps. Again another empty promise as I have received nothing at all. Since then I have my new cellphone application declined and my application to rent offices for my new venture declined because you have listed me as an adverse .
I am in the process of applying for new investment contracts today and if declined will cost me millions of rand in future income losses. I have attempted to call all people who have mailed me from WESBANK/TFS to no avail .
I require urgent intervention from senior management to resolve this issue as in the near future i will not be able to carry financial losses incurred to myself by TFS/WESBANK reckless actions .
Please respond urgently or if unable to assist please provide me a reference number so i can exercise my right as a consumer to have the maximum fine imposed on Wesbank /TFS by the regulatory body and to recover any losses incurred
AM SOKOLICH
Toyota Financial Services
Thank you for your response .
It is the 9th day since I posted this initial post and I have had numerous calls and communications from TFS who committed to send me a paid up letter
in the interim to satisfy and credit apps. Again another empty promise as I have received nothing at all. Since then I have my new cellphone application declined and my application to rent offices for my new venture declined because you have listed me as an adverse .
I am in the process of applying for new investment contracts today and if declined will cost me millions of rand in future income losses. I have attempted to call all people who have mailed me from WESBANK/TFS to no avail .
I require urgent intervention from senior management to resolve this issue as in the near future i will not be able to carry financial losses incurred to myself by TFS/WESBANK reckless actions .
Please respond urgently or if unable to assist please provide me a reference number so i can exercise my right as a consumer to have the maximum fine imposed on Wesbank /TFS by the regulatory body and to recover any losses incurred
AM SOKOLICH
AS
Toyota Financial Services (response today)
Dear Trifena,
Andrew S's updateReviewer Update
26 Nov 2020, 14:06Toyota Financial Services (response today)
Dear Trifena,
Thank you for your prompt response .
I simply cannot accept your lack of professionalism and integrity displayed by yourself representing TFS/Wesbank .
Your apology is not accepted as you deliberately did not act in my interests in not living up to your commitment to provide such documentation 9 days ago.
Your actions and non performance is simply a disgrace and it is clear you had no intention of solving my dilemma , and i will be requesting disciplinary action from WesbankTFS against you .
Going forward, I require this to be escalated to senior management.
I require all documentation from TFS/Wesbank to the credit bureau as according to them they have not received any request from TFS/WESBANK to rectify this.
Added to this I will be holding TFS/WESBANK responsible for any financial current and future losses incurred by myself due to their ******** behaviour.
Again i request an immediate solution or provide me with a case reference no so I can commence both action regulatory and civil against TFS/WESBANK
Your Sincerely
Dr Andrew Sokolich MCom,MBA,DBA BA(SA)
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AS
Andrew S's update26 Nov 2020, 14:06
Reviewer Update
Toyota Financial Services (response today)
Dear Trifena,
Thank you for your prompt response .
I simply cannot accept your lack of professionalism and integrity displayed by yourself representing TFS/Wesbank .
Your apology is not accepted as you deliberately did not act in my interests in not living up to your commitment to provide such documentation 9 days ago.
Your actions and non performance is simply a disgrace and it is clear you had no intention of solving my dilemma , and i will be requesting disciplinary action from WesbankTFS against you .
Going forward, I require this to be escalated to senior management.
I require all documentation from TFS/Wesbank to the credit bureau as according to them they have not received any request from TFS/WESBANK to rectify this.
Added to this I will be holding TFS/WESBANK responsible for any financial current and future losses incurred by myself due to their ******** behaviour.
Again i request an immediate solution or provide me with a case reference no so I can commence both action regulatory and civil against TFS/WESBANK
Your Sincerely
Dr Andrew Sokolich MCom,MBA,DBA BA(SA)
***
Toyota Financial Services (TFS)'s replyOfficial
26 Nov 2020, 15:36Good day Andrew S
Kindly view our letter sent on email.
Kind Regards
WesBank Service Resolution
Kindly view our letter sent on email.
Kind Regards
WesBank Service Resolution
Toyota Financial Services (TFS)'s reply26 Nov 2020, 15:36
Official
Good day Andrew S
Kindly view our letter sent on email.
Kind Regards
WesBank Service Resolution
Kindly view our letter sent on email.
Kind Regards
WesBank Service Resolution
AS
Andrew S's updateReviewer Update
08 Dec 2020, 08:23 TOYOTA FINANCIAL SERVICES /WESBAMK/FNB
TOYOTA FINANCIAL SERVICES/WESBANK /FNB CIRCUS CONTINUES.
After receiving correspondence acknowledging their error and reversing penalty interest, TFS did not debit me on the 7th of Dec for sum unknown reason pushing my account further into arrears and app**** penalty interest.
After receiving correspondence acknowledging their error and reversing penalty interest, TFS did not debit me on the 7th of Dec for sum unknown reason pushing my account further into arrears and app**** penalty interest.
This is past a joke and I have no other avenue but to deal with the regulator and seek damages from the TOYOTA FINANCIAL SERVICES/WESBANK /FNB group.
Added to this no one answers the TFS call centre telephone number which rang for 20 minutes
TFS is an absolute disgrace and I will urge the regulator to withdraw there licence to iperate as a credit provider
AM SOKOLICH
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AS
Andrew S's update08 Dec 2020, 08:23
Reviewer Update
TOYOTA FINANCIAL SERVICES /WESBAMK/FNB
TOYOTA FINANCIAL SERVICES/WESBANK /FNB CIRCUS CONTINUES.
After receiving correspondence acknowledging their error and reversing penalty interest, TFS did not debit me on the 7th of Dec for sum unknown reason pushing my account further into arrears and app**** penalty interest.
After receiving correspondence acknowledging their error and reversing penalty interest, TFS did not debit me on the 7th of Dec for sum unknown reason pushing my account further into arrears and app**** penalty interest.
This is past a joke and I have no other avenue but to deal with the regulator and seek damages from the TOYOTA FINANCIAL SERVICES/WESBANK /FNB group.
Added to this no one answers the TFS call centre telephone number which rang for 20 minutes
TFS is an absolute disgrace and I will urge the regulator to withdraw there licence to iperate as a credit provider
AM SOKOLICH
***