MB
Melisa B
1 reviews | Active since May 2011
23 Dec 2022, 06:12
Toyota Financial Services *******
I settled my vehicle finance 6 Dec 2022. On the 12th Dec I spoke to Kelly at TFS who confirmed my debit order has been stopped. TFS still deducted the full amount on 22 Dec, when I owe them nothing and have received the Natis documents already.
I am furious! I called TFS to request a refund and all the call centre agent could say was I am sorry and will send a request for refund through.
I have budgeted and now over R5k short!!! Because of this thieving company! TFS use FNB as their financial institution and I have had poor experience before of terrible service!
NEVER finance with Toyota Financial Services.
I want my money back that you have **********ly ****** from me.
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Replies (1)
Toyota Financial Services (TFS)'s replyOfficial
23 Dec 2022, 07:39Dear Melisa B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards
Service Resolution
Regards
Service Resolution
Toyota Financial Services (TFS)'s reply23 Dec 2022, 07:39
Official
Dear Melisa B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards
Service Resolution
Regards
Service Resolution