RC
Riana C
1 reviews | Active since Nov 2021
05 Nov 2021, 02:15
Toyota Financial Services (TFS)
We did correspond with the bank regarding our vehicle, as well same we did with the lawyers. Many emails from us were sent with NO corresponding from their side. I do have proof that I changed my address with one of their external debt collectors, but they just ignored it. The sheriff just ripped my keys out of my vehicle without even identifying himself. I was women alone,, that is not the way to do things. If there were zero stars I would click that. Tried to make arrangement with the bank for R14,000 per month, they did not accept that, even though the vehicle is almost paid off.. I made payments every month, more than I have to, but still they took the car.
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Replies (2)RC
Riana C's updateReviewer Update
05 Nov 2021, 02:17Also have proof of all documentation sent to the lawyers
RC
Riana C's update05 Nov 2021, 02:17
Reviewer Update
Also have proof of all documentation sent to the lawyers
Toyota Financial Services (TFS)'s replyOfficial
05 Nov 2021, 09:07Dear Riana C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply05 Nov 2021, 09:07
Official
Dear Riana C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
