Toyota Financial Services Poor service delivery

I am utterly disappointed in the service received from Toyota financial services.. After several emails and payment to your company, I was told it would take up to 21 days before I would receive the registration document, so that the vehicle's license can be released. I have been driving with the vehicle without a valid license for months now, and would like to know when I get pulled over will toyota pay the fine for it???? 27 May 2021 made payment, but last heard from you 22 June 2021, you are no longer responding to my emails, so I would like to know what is going on, where did the payment disappear to, and why am I not receiving the vehicle registration documents in my late husband's name??????? I am extremely disappointed in the service received from you.. Register No: FJF846W Registration No: CEM 14225 Engine No: AHT54EE*** Owner: Mr NW Dreyer