DN
Dineo N

1 reviews | Active since May 2011

29 Sept 2023, 12:28

Toyota Financial Services payment delays

This is really annoying. Since I had a contract with TFS 2019 it was never easy for me, each time they record payments late like 6 to 8 days later and blame the other bank where the money is coming from. Now I've paid them the last payment and they still charge me interest on that, I've asked to be called back and get clarity of why is that and there's no response. My credit score is affected and they do not care. I've been complaining since 2019 and I hope this is the last time and do not want affiliate with them anymore.

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Replies (2)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply29 Sept 2023, 12:53
Official
Dear Dineo Ndhlovu
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply29 Sept 2023, 12:58
Official
Dear Dineo Ndhlovu
 
Your reference number is CRSDF1EF.  Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
 
Regards,
Elliot Mohale
***