Toyota Financial Services are useless

On the 7th of December 2022 I received a notification from Toyota Financial Services stating that I would be debited on 22 December 2022 instead of the last day of the month as agreed and in line with my salary.

I called to clarify and make sure that I will only be debited on the last day of this month. I was told that the debit date will remain as the last day. I was still however debited on 22 Dec.

I have called multiple times to arrange for an immediate refund. My query was not taken seriously I spoke to consultants named Brooklyn, Fortunate and Nonhlanla.

I also spoke to the supervisor by the name of Richard - I clearly explained that I need the money back in my account as I will be travelling 23 Dec and need to fill petrol.

Nothing has been resolved.

Toyota Financial Services and their team are absolutely useless and not making the necessary efforts to rectify their error this is utter incompetence