1 reviews | Active since Aug 2011
TOYOTA FINANCIAL SERVICES ARE ***** DON\T TRUST "
Hi<br> <br> I received a phone call from a rep asking me for my insurance details over the phone, I did not give her and asjked her what she has in the system and she said it is expired, she said she need a new one with attitude, I did not give her my details but I asked her to call my current insurance and confirm, she said she will call back after a few days, she never no I received a email from Toyota stating as per clause we will automatically charge you insurance as we have made numerous attempts, but the didn't this is Toyota marketing scheme to put profits into there account quick and fact. Toyota is leading the way to dishonesty, shame and especially shame on the leader of the company, what a *****...
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that may have been added whilst simultaneously refunding any premiums that were debit. Direct contact has been made to clarify the purpose of this undertaking as we aim to safeguard our mutual interest.
We humbly apologise for the inconvenience you have experienced.
Yours sincerely,
Toyota Financial Services
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, Toyota Financial Services goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that may have been added whilst simultaneously refunding any premiums that were debit. Direct contact has been made to clarify the purpose of this undertaking as we aim to safeguard our mutual interest.
We humbly apologise for the inconvenience you have experienced.
Yours sincerely,
Toyota Financial Services